Program Support Assistant (Caregiver Support Program CET)
As a Program Support Assistant for the Centralized Eligibility Team (CET), you will work collaboratively as a member of an interprofessional clinical team that reviews Veteran and caregiver application packages for the Program of Comprehensive Assistance for Family Caregivers (PCAFC). The CET is responsible for reviewing complex PCAFC eligibility cases for admission, ongoing level of care adjustments, and discharge appropriateness. The CET is also responsible for adjudicating PCAFC applicant and participant first and second-level appeals. You will perform duties necessary for the receipt, intake, and indexing of health and administrative information related to the PCAFC. Your duties will include, but are not limited to:
Providing operational support to the CET members and perform the full range of clerical, business, and administrative duties. Handling numerous requests for information such as status or reports, suspense dates, etc. for matters requiring compliance and similar information on behalf of the CET. Ensuring accurate, timely, and consistent entry of information into appropriate databases. Assisting the team to ensure the secure transmission and receipt of documents needed to make eligibility, tier level, discharge, and appeal determinations for the PCAFC comply with VHA privacy rules. Serving as the timekeeper for the CET. Collecting and categorizing all personnel workload and fiscal reports, as required by the program and as directed by your supervisor. Compiling and preparing program productivity/workload reports, and consolidating daily employee reports into CET monthly and quarterly reports. Analyzing individual and consolidated workload data reports, preparing instruction to implement changes as needed, and reporting trends to the team leader. Using word processing software, and designing and preparing detailed charts and graphs for use in presentations based on workload data. Initiating and coordinating client records to determine eligibility, interviewing clients to obtain required information, and reviewing client records for accuracy and completeness. Using knowledge of medical terminology and usages (e.g., medicine, surgical, geriatrics, hospital terms, medical abstracts, nursing, social work, pharmacology, aging, and home health), spelling, grammar, abbreviations, composition, and determining/following required formats for VA memos and reports. Work Schedule:
Monday - Friday, 7:
30am-4:
00pm or 8:
00am-4:
30pm Telework:
Not available. Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant (Caregiver Support Program CET)/PD12651A Relocation/Recruitment Incentives:
Not authorized. Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/15/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
providing operational support to a team, and performing the full range of clerical, business, and administrative duties; entering data; drafting correspondence; and having knowledge of various software packages. You will be rated on the following Competencies for this position:
Administration and ManagementClericalComputer SkillsDatabase Management SystemsFlexibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary and is performed by sitting, standing, bending, and stopping. The position requires the employee to obtain records from files, and carry files, manuals, and other light objects. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Providing operational support to the CET members and perform the full range of clerical, business, and administrative duties. Handling numerous requests for information such as status or reports, suspense dates, etc. for matters requiring compliance and similar information on behalf of the CET. Ensuring accurate, timely, and consistent entry of information into appropriate databases. Assisting the team to ensure the secure transmission and receipt of documents needed to make eligibility, tier level, discharge, and appeal determinations for the PCAFC comply with VHA privacy rules. Serving as the timekeeper for the CET. Collecting and categorizing all personnel workload and fiscal reports, as required by the program and as directed by your supervisor. Compiling and preparing program productivity/workload reports, and consolidating daily employee reports into CET monthly and quarterly reports. Analyzing individual and consolidated workload data reports, preparing instruction to implement changes as needed, and reporting trends to the team leader. Using word processing software, and designing and preparing detailed charts and graphs for use in presentations based on workload data. Initiating and coordinating client records to determine eligibility, interviewing clients to obtain required information, and reviewing client records for accuracy and completeness. Using knowledge of medical terminology and usages (e.g., medicine, surgical, geriatrics, hospital terms, medical abstracts, nursing, social work, pharmacology, aging, and home health), spelling, grammar, abbreviations, composition, and determining/following required formats for VA memos and reports. Work Schedule:
Monday - Friday, 7:
30am-4:
00pm or 8:
00am-4:
30pm Telework:
Not available. Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant (Caregiver Support Program CET)/PD12651A Relocation/Recruitment Incentives:
Not authorized. Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/15/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
providing operational support to a team, and performing the full range of clerical, business, and administrative duties; entering data; drafting correspondence; and having knowledge of various software packages. You will be rated on the following Competencies for this position:
Administration and ManagementClericalComputer SkillsDatabase Management SystemsFlexibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary and is performed by sitting, standing, bending, and stopping. The position requires the employee to obtain records from files, and carry files, manuals, and other light objects. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$42,053 to $62,138 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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