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Service Engineer / PHP Developer (f/m)

Company Name:
Shopgate Inc.
Shopgate has developed into the leading mobile commerce solutions provider over the last three years. The company develops mobile-optimized websites, shopping apps, and other innovative m-commerce solutions for online shops. More than 5,200 merchants trust Shogates SaaS solutions.
Your Tasks
- Help online merchants get on board and set up their account
- Support online merchants at the technical interface between their shops and the Shopgate system
- Develop custom solutions for clients that leverage Shopgates API
- Overview of the current integration and development status
- Establish and monitor Interfaces
- Provide technical expertise and problem solving to troubleshoot customer issues
- Regularly interact with the core development team responsible for creating and packaging the developer API and tools
- Work with Sales Managers to identify requirements for customer implementation
- Write tutorials, how-to videos, and other technical articles for the customer community
- Ensure customer satisfaction and core responsibility to provide excellent service at all times
Your Profile
- Bachelors degree in Computer Science, Math, Engineering or equivalent
- An Experienced Level 2 Support Engineer, specifically with experience supporting API based solutions
- Solid software developer and debugging skills, with experience in PHP and MySQL
- Deep understanding of the Web technology stack (TCP/IP, HTTP, HTML, JavaScript, CSS)
- Ability to translate customers requirements into technical solutions
- Self-starter who is excited about technology
- Open to working shifts
- Nice to Have: Experience in e-commerce
What We Offer
Health & Wellness
Health Insurance
Dental Insurance
Vision Insurance
Life & AD&D Insurance
Short-term Disability
Long-term Disability
Wellness Program
Vitality Program
Work & Life
Flexible working hours
Paid sick leave (up to 10 days)
Holidays (11 days)
Vacation (up to 28 days)
Bereavement Leave
Culture & Team
Fun work environment
Casual dress code
Great culture and team spirit
Fresh drinks and fruits
Team activites / outings
Mac or PC you choose
On-the-job-training
Application
We are looking forward to receive your application! It should contain the usual documents, i.e. Cover letter, Resum, earliest starting date and desired salary. Please include signed references from direct sales supervisors. Please apply via e-mail or our website.
Contact
Nicole Deetz
Head of Human Resources
Phone: 650-827-5595
Email:

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