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Patient Affairs Specialist-Social Services

Company Name:
Banner Health
About Banner Gateway Medical Center
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's newest state-of-the-art hospital, recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. In fact, our 60-acre campus was built with room to triple in size. With state-of-the-art technology such as comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible.
About Banner MD Anderson Cancer Center
Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care. . Our capabilities include three linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, 40 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.
About Banner Health
Banner Health is a comprehensive, award-winning health system that includes 23 hospitals in seven western states (twelve in Arizona), primary care health centers, research centers, labs, physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. We offer a choice of nursing career paths where you can leverage your abilities to make a real difference for your patients - and real change in the health care industry!
This position serves as liaison between patients, staff and leadership in order to serve the unique needs of patients that include Banner workforce members, public figures, and others as determined by leadership. This primary purpose of this position is to ensure that the needs of special interest patients are addressed in a way that meet or exceed the patients' expectations. This position provides a coordinated and efficient experience for special interest patients, avoiding duplicated efforts, and always responding to any problems or concerns identified by the patient or staff.
Essential Functions
Responds to referrals of new patients identified as special interest patients. Uses considerable exercise of independent judgment, initiative, and decision making relative to efficient intake of patients. Assists patients with transportation, lodging, scheduling and coordination of clinic visits, diagnostic testing or inpatient services.
Ensures a coordinated and efficient experience for special interest patients, avoiding duplicated efforts, and always responding to any problem or concern identified by patients or staff.
Using discretion and tact, manages the patient experience by influencing team members and leading processes as needed.
Communicates daily with leadership and other interested internal parties alerting them to patients and any need for attention. Provides status reports regarding patient referrals, schedules as appropriate.
Receives, records, reports and trends issues associated with the delivery of services to this patient population, and collaborates with leadership of various related departments to improve service delivery for all patients.
Assists in informing, educating, and training staff and/or volunteers on patient needs for this population. Maintains utmost confidentiality and sensitivity in all interactions.
Demonstrates commitment to collaborative professional relationships and represents Banner with impeccable customer service and interaction.
Minimum Qualifications
Working knowledge of principles and practices of customer service as normally obtained through the completion of an Associate's Degree in a relevant field and a working knowledge of customer service principles and practices within a medical environment as normally demonstrated through a minimum of five years related experience.
Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have excellent working knowledge of personal software packages. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment. Excellent use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in solving problems in order to facilitate the communication network between patient and hospital. Skilled in maintain composure and professional demeanor during difficult and stressful situations.
Preferred Qualifications
Bachelor's Degree. Previous acute-care hospital/ambulatory experience.
Additional related education and/or experience preferred.
Date: 2014-04-28
Country: US
State: AZ
City: Gilbert
Postal Code: 85234
Category: Support Services - Positions
Job Type: Full-Time-FA

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