Guest Services Liason
Gilbert, AZ Gilbert, AZ Full-time Full-time 23 hours ago 23 hours ago 23 hours ago Primary City/State:
Gilbert, Arizona Department Name:
Registration-Clinic Work Shift:
Day Job Category:
Administrative Services Find your path in health care.
We want to change the lives of those in our care - and the people who choose to take on this challenge.
If you're ready to change lives, we want to hear from you.
As a guest services liaison, you will greet and provide customer service to patients and families.
Perform registration and assist in the check in process assisting with forms, intakes, and insurance cards.
In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits.
Full time day shift position available, 7:
00am-3:
30pm.
Weekend rotations and holiday availability required in this role.
Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center.
With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible.
Our commitment to nursing excellence has enabled us to achieve Magnet(TM) recognition by the American Nurses Credentialing Center.
Located near Phoenix in Gilbert, Ariz.
, Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center.
Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.
About Banner MD Anderson Cancer Center Located in Gilbert, Ariz.
(the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care.
Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more.
Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.
POSITION SUMMARY This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding.
Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS 1.
Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2.
Responds to special requests from our patients, customers and guests.
Makes special arrangements to ensure unique needs are met.
Assist patients and guests with scheduling transportation or other services as needed.
3.
Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4.
Coordinates patient needs with other departments/areas.
Contracts appropriate individual or department as necessary to resolve patient's requests.
5.
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6.
Answers phone, transfers calls, takes messages and relays messages and information as needed.
7.
Provides tours of the facility and walks customers to appropriate areas within the facility.
8.
Performs functions within established parameters.
Customers include patients, families, and the community at large.
Expected to perform daily work duties with minimal supervision based on training and policies provided.
Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff.
Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment.
Privacy Policy.
Estimated Salary: $20 to $28 per hour based on qualifications.
Gilbert, Arizona Department Name:
Registration-Clinic Work Shift:
Day Job Category:
Administrative Services Find your path in health care.
We want to change the lives of those in our care - and the people who choose to take on this challenge.
If you're ready to change lives, we want to hear from you.
As a guest services liaison, you will greet and provide customer service to patients and families.
Perform registration and assist in the check in process assisting with forms, intakes, and insurance cards.
In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits.
Full time day shift position available, 7:
00am-3:
30pm.
Weekend rotations and holiday availability required in this role.
Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center.
With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible.
Our commitment to nursing excellence has enabled us to achieve Magnet(TM) recognition by the American Nurses Credentialing Center.
Located near Phoenix in Gilbert, Ariz.
, Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center.
Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.
About Banner MD Anderson Cancer Center Located in Gilbert, Ariz.
(the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care.
Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more.
Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.
POSITION SUMMARY This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding.
Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS 1.
Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2.
Responds to special requests from our patients, customers and guests.
Makes special arrangements to ensure unique needs are met.
Assist patients and guests with scheduling transportation or other services as needed.
3.
Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4.
Coordinates patient needs with other departments/areas.
Contracts appropriate individual or department as necessary to resolve patient's requests.
5.
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6.
Answers phone, transfers calls, takes messages and relays messages and information as needed.
7.
Provides tours of the facility and walks customers to appropriate areas within the facility.
8.
Performs functions within established parameters.
Customers include patients, families, and the community at large.
Expected to perform daily work duties with minimal supervision based on training and policies provided.
Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff.
Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment.
Privacy Policy.
Estimated Salary: $20 to $28 per hour based on qualifications.
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