Customer Service Representative
Gilbert, AZ Gilbert, AZ Full-time Full-time Estimated:
$32.
2K - $40.
7K a year Estimated:
$32.
2K - $40.
7K a year 14 hours ago 14 hours ago 14 hours ago Scrapbook.
com is the most visited papercrafting website and store in the world, happily welcoming millions of crafters every month.
At Scrapbook.
com, we are passionate about empowering beautiful, meaningful, handmade creation and everything we do is focused on that.
In the digital age, living a handmade life is more important than ever.
Crafting makes you happier, healthier and more connected and we're here to help you create.
Important Note about Working at Scrapbook.
com:
Scrapbook.
com isn't for everyone.
We hold ourselves to a higher standard than most.
You will be expected to embrace the Scrapbook.
com culture and embody our company's core values.
Trusting Team Play:
We do our best, care about one another and trust each other.
Intentional Integrity:
We honor our word and, if we're out of integrity, we make it right.
Innovative Problem Solving:
We fearlessly identify issues, then prioritize and solve them with the right solutions for our unique business.
Healthy Humor:
We laugh together and are warm and friendly.
Before you apply, be sure you share Scrapbook.
com's core values.
How this position fits at Scrapbook.
com:
Full-time, M-F
Monthly Rotating Saturday, In-House As the Customer Service Representative, you will work on-site, full time, at our headquarters in Gilbert, Arizona.
The schedule is Monday - Friday (8 hrs) with a monthly rotating Saturday required.
The mission of the Scrapbook.
com Customer Service Representative is to serve customers by ensuring they are understood, and then appropriately resolve their issues so they can have inspiring and delightful shopping experiences.
Core priorities are as follows:
Respond promptly, empathically, cheerfully, and helpfully to every customer issue.
Provide appropriate resolution to every issue - ensuring all promises are kept to the customer while ensuring Scrapbook.
com's interests are met.
Continuously communicate issue trends with the appropriate department and work towards a resolution.
Outcomes Will leave each customer feeling understood, satisfied, and empowered to accomplish their job to be done.
Will ensure every customer receives a response within one business day.
Will ensure every conversation is tagged with the appropriate issue category so we can identify trends and issues to resolve as an organization.
Will work all problems to resolution.
If a problem can only be solved outside of the customer service team, support the responsible department with all information, root causes, and any other information needed to solve the issue.
Will ensure that all processes are documented, updated immediately when changed, and regularly examined for improvement.
Will take on other jobs as assigned.
You Value:
Trusting Team Play:
Always seeks to lend a helping hand and be flexible; no work is beneath us.
Intentional Integrity:
We are honest and consistent in our dealings with ourselves, our customers, our suppliers, and our partners.
Innovative Problem Solving:
We understand that the primary reason we are in business is to serve customers and help solve their problems.
We work to create frictionless, delightful experiences for them.
Healthy Humor:
We are warm and friendly with each other and our customers.
Your Capabilities:
Empathy:
Seeks to understand people first and validate feelings, before seeking to solve problems.
Technology Expertise:
Able to quickly understand new technology.
Will quickly learn the Scrapbook.
com website, backend programs, processes, and how various customers interact with the site, make purchases, and experience everything from pre-order to purchase to package delivery to post-delivery interaction.
Searches deep to identify root causes of issues and leaves no stone unturned.
Awareness:
Continually educates self on companywide direction and issues, including marketing promotions, product issues, company policy, and goals.
Judgment:
Know the fine line between seeking to help our customers, and sacrificing the best interests of Scrapbook.
com.
You Meet the Following Requirements:
High School Degree or equivalent.
College degree preferred.
Minimum of 2 years Customer Service experience in an office environment utilizing email and phone communications.
Proficient with technology and software to include Google Suite, and phone and email platforms.
Excellent communication skills both written and verbal and able to convey a warm and friendly tone with our customers.
A passion for paper crafting preferred.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Office Application Question(s):
Are you aware that this job opening is for an in-house, full-time position in Gilbert, AZ? Why are you looking for a new position at this time? On a scale of 1-10, how would your past employers rate your customer service skills and why would they give that rating? Education:
Associate (Preferred)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
2K - $40.
7K a year Estimated:
$32.
2K - $40.
7K a year 14 hours ago 14 hours ago 14 hours ago Scrapbook.
com is the most visited papercrafting website and store in the world, happily welcoming millions of crafters every month.
At Scrapbook.
com, we are passionate about empowering beautiful, meaningful, handmade creation and everything we do is focused on that.
In the digital age, living a handmade life is more important than ever.
Crafting makes you happier, healthier and more connected and we're here to help you create.
Important Note about Working at Scrapbook.
com:
Scrapbook.
com isn't for everyone.
We hold ourselves to a higher standard than most.
You will be expected to embrace the Scrapbook.
com culture and embody our company's core values.
Trusting Team Play:
We do our best, care about one another and trust each other.
Intentional Integrity:
We honor our word and, if we're out of integrity, we make it right.
Innovative Problem Solving:
We fearlessly identify issues, then prioritize and solve them with the right solutions for our unique business.
Healthy Humor:
We laugh together and are warm and friendly.
Before you apply, be sure you share Scrapbook.
com's core values.
How this position fits at Scrapbook.
com:
Full-time, M-F
Monthly Rotating Saturday, In-House As the Customer Service Representative, you will work on-site, full time, at our headquarters in Gilbert, Arizona.
The schedule is Monday - Friday (8 hrs) with a monthly rotating Saturday required.
The mission of the Scrapbook.
com Customer Service Representative is to serve customers by ensuring they are understood, and then appropriately resolve their issues so they can have inspiring and delightful shopping experiences.
Core priorities are as follows:
Respond promptly, empathically, cheerfully, and helpfully to every customer issue.
Provide appropriate resolution to every issue - ensuring all promises are kept to the customer while ensuring Scrapbook.
com's interests are met.
Continuously communicate issue trends with the appropriate department and work towards a resolution.
Outcomes Will leave each customer feeling understood, satisfied, and empowered to accomplish their job to be done.
Will ensure every customer receives a response within one business day.
Will ensure every conversation is tagged with the appropriate issue category so we can identify trends and issues to resolve as an organization.
Will work all problems to resolution.
If a problem can only be solved outside of the customer service team, support the responsible department with all information, root causes, and any other information needed to solve the issue.
Will ensure that all processes are documented, updated immediately when changed, and regularly examined for improvement.
Will take on other jobs as assigned.
You Value:
Trusting Team Play:
Always seeks to lend a helping hand and be flexible; no work is beneath us.
Intentional Integrity:
We are honest and consistent in our dealings with ourselves, our customers, our suppliers, and our partners.
Innovative Problem Solving:
We understand that the primary reason we are in business is to serve customers and help solve their problems.
We work to create frictionless, delightful experiences for them.
Healthy Humor:
We are warm and friendly with each other and our customers.
Your Capabilities:
Empathy:
Seeks to understand people first and validate feelings, before seeking to solve problems.
Technology Expertise:
Able to quickly understand new technology.
Will quickly learn the Scrapbook.
com website, backend programs, processes, and how various customers interact with the site, make purchases, and experience everything from pre-order to purchase to package delivery to post-delivery interaction.
Searches deep to identify root causes of issues and leaves no stone unturned.
Awareness:
Continually educates self on companywide direction and issues, including marketing promotions, product issues, company policy, and goals.
Judgment:
Know the fine line between seeking to help our customers, and sacrificing the best interests of Scrapbook.
com.
You Meet the Following Requirements:
High School Degree or equivalent.
College degree preferred.
Minimum of 2 years Customer Service experience in an office environment utilizing email and phone communications.
Proficient with technology and software to include Google Suite, and phone and email platforms.
Excellent communication skills both written and verbal and able to convey a warm and friendly tone with our customers.
A passion for paper crafting preferred.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Office Application Question(s):
Are you aware that this job opening is for an in-house, full-time position in Gilbert, AZ? Why are you looking for a new position at this time? On a scale of 1-10, how would your past employers rate your customer service skills and why would they give that rating? Education:
Associate (Preferred)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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